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Shipping Information

Our cut-off time is 23:59 everyday

Option Delivery
Next Day Delivery
14:00 to 18:00
18:00 to 21:00
Cash on Delivery/ PopStation/
SingPost Registered Article
2 to 3 business days

If you prefer to receive on a specific date, please indicate in a comment box during checkout.

Collect @ City Hall

Self collection at our Raffles City Tower (250 North Bridge Rd. 14th floor) pickup point is also welcome.
Pickup Time: 9:00 - 18:00 Weekdays (except Public Holidays)
We will send you email notification once it's ready to pickup within 48 hours.

Our Pickup Point Information

Collect @ PopStation

Choose your convenient location and collect it 24/7. Once the parcel is arrived to your selected PopStation, you will be notified by SMS/E-mail.

Find Popstation

International Shipping

For international shipping and more details, please see our shipping information page.

Shipping Information

Payment Options

You can use major credit card via PayPal for the easiest transaction (PayPal account is not necessary). If you wish to pay when you receive your item, please select Ninja Van and "Cash on delivery" for your payment option.

Credit Card You will redirect to PayPal payment transaction page after order confirmation. Choose "Checkout as a guest" if you don't have PayPal account.
PayPal If you have PayPal account, you can login to PayPal after order confirmation.
Cash on Delivery Available in Singapore ONLY. Please select Cash on Delivery and you can pay directly to the delivery person. S$4.00 handling charge applicable.
Bank Transfer Please transfer within 5 days after the order confirmation. We will ship your order immediately once we confirm the payment.
OCBC Bank
Account Name: Romis Business Consultants & Partners Pte. Ltd.
Current Account: 687 346981 001
 
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Returns & Replacements

About exchange or return products
& cancel the order

We do not accept any cancellation after order has been shipped. We do not accept exchanges or returns in the case of "At the convenience of customer". If the product delivered is damaged or defected, please contact us with the information regarding the conditions within 7 days of receipt.

Non-returnable items

We do not accept returns of certain products, including:
  • • Any product that is returned more than 7 days after receipt.
  • • Any product that has been opened or used (taken out of its plastic wrap or box).
  • • Any product that is not in its original condition, damaged, or has missing parts.
  • • Any free gift product and samples.
  • • For any electronic products, please confirm its movement and make sure it can function well before use. If any malfunction occurs, please try again with new batteries.

In the event of dispute, Lovelovenotes.com decision shall be final and conclusive.

Replacement policy

We make our best efforts to ensure that the product is delivered to you in a perfect condition, The product may be damaged during the delivery process. Should this happen please return the damaged or wrong products by simply following our Return procedure.

We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange for the product to be sent again in the same form of shipping method originally used for purchase without extra delivery charge.

Only in the case where the product is sold out, we will refund the value of product in the same form of payment originally used for purchase.

If your payment method was Cash On Delivery, we will find the most convenient way for both of us.

Return procedure

Please email us at info@lovelovenotes.com.
*Please write down below information.
  • • Customer Name
  • • Order Number
  • • Order Date
  • • Product Name
  • • The reason
  • Refund policy

    Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you. We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of the products.