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Shipping Information

Our cut-off time is 23:59 everyday

Option Delivery
Next Day Delivery
14:00 to 18:00
18:00 to 21:00
Cash on Delivery/ PopStation/
SingPost Registered Article
2 to 3 business days

If you prefer to receive on a specific date, please indicate in a comment box during checkout.

Collect @ City Hall

Self collection at our Raffles City Tower (250 North Bridge Rd. 14th floor) pickup point is also welcome.
Pickup Time: 9:00 - 18:00 Weekdays (except Public Holidays)
We will send you email notification once it's ready to pickup within 48 hours.

Our Pickup Point Information

Collect @ PopStation

Choose your convenient location and collect it 24/7. Once the parcel is arrived to your selected PopStation, you will be notified by SMS/E-mail.

Find Popstation

International Shipping

For international shipping and more details, please see our shipping information page.

Shipping Information

Payment Options

You can use major credit card via PayPal for the easiest transaction (PayPal account is not necessary). If you wish to pay when you receive your item, please select Ninja Van and "Cash on delivery" for your payment option.

Credit Card You will redirect to PayPal payment transaction page after order confirmation. Choose "Checkout as a guest" if you don't have PayPal account.
PayPal If you have PayPal account, you can login to PayPal after order confirmation.
Cash on Delivery Available in Singapore ONLY. Please select Cash on Delivery and you can pay directly to the delivery person. S$4.00 handling charge applicable.
Bank Transfer Please transfer within 5 days after the order confirmation. We will ship your order immediately once we confirm the payment.
OCBC Bank
Account Name: Romis Business Consultants & Partners Pte. Ltd.
Current Account: 687 346981 001
 
Shipping & Payment Info

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Delivery

lovelovenotes.com offers a quick delivery without knowing anybody what the order contains. We take care of your privacy at our first priority.

■ Delivery charge in Singapore

Order totalFeeTracking
S$80.00 and above free delivery
Delivery by Courier, SingPost, PopStation, Cash on Delivery
Included
Below S$80.00

Same Day Delivery S$8.00
Next Day Delivery S$8.00
(delivery slot is applicable)

Self-collect @ PopStation S$8.00 (24/7)
Self-collect @ Collection Point S$0.00 (M-F, 9-18)
Cash on Delivery S$10.00
SingPost Registered Mail S$3.50
(delivery slot is NOT applicable)

Included

■ Delivery Options

Delivery OptionFeeDelivery Time
Same Day Delivery S$8.00 Subject to availability
Next Day Delivery S$8.00 Available delivery slot
Self-collect @ Collection Point S$0.00 1 to 2 Business Days
Self-collect @ PopStation S$8.00 2 to 3 Business Days
Cash On Delivery S$10.00 2 to 3 Business Days
SingPost Registered Mail S$3.50 2 to 3 Business Days

Note: There may be unexpected shipping delays caused by circumstances beyond our courier service's control such as severe weather, peak season, etc.

■ Our Shipping Operation

Order DateCut-off TimeShipment
Everyday 23:59 Submit shipment on the next day

■ Collect @PopStation 24/7

popstation
POPSation Singapore image

POPStation (Pick Own Parcel Station) is a delivery locker provided by Singapore Post, which located over 150 locations in Singapore and accessible 24/7!

You can choose your convenient location and collect 24 hours a day/ 7 days a week (some POPStation have operation hours). Once it's arrived to your chosen POPStation, you will be notified by SMS/E-mail from POPStation.

See how to collect your parcel at POPStation.

How to work POPStation

1. Select Location

Shop online with us and select POPStation for shipping method. Please tell us POPstation location in a comment box during checkout.

Find Your POPStation

POPStation map

2. Receive Notification

You will receive a notification via SMS/Email from POPStation when your parcel arrives at POPStation. You have 5 days to pickup your parcel. Also we will send you a tracking number. You will be able to track your parcel.

Track your parcel

POPStation Notification

3. Collect your parcel

Go to your chosen POPStation to collect your parcel.

POPStation touch panel

Select "Collect My Parcel” at your chosen POPStation. Then key in collection PIN or Scan QR code, and then enter the Locker number. The door will automatically open! You can collect your parcel now.

■ Self Collection @ Raffles City Tower (City Hall)

Raffles City Tower Reception

You're welcome to pickup your items at 250 North Bridge Road 14th floor reception counter. Payment on pickup is also available. (Sorry, cash payment only)

Please note, we can only keep your order for one week after we inform you. If you don't receive any emails from us, please check your junk mail box, otherwise, email to info@lovelovenotes.com.

Pickup Time: Weekdays 9:00 - 18:00 (Weekends & public holidays: closed)
Pick-up Address: 250 North Bridge Road 14th floor, Singapore

Nearest MRT: City Hall Station along the East West Line(EW13) and North South Line(NS25). Raffles City Tower is linked to City Hall MRT and Esplanade MRT Station.

Raffles City Tower Location

Photo: Raffles City Tower Entrance (among North Bridge Road and Chijmes)

Raffles City Tower Main Lobby

Main Lobby of Raffles City Tower

Register your ID to enter (The first-time visit only)

Please register your ID at counter when your 1st collection at Raffles City Tower. Our collection point name is "ROMIS" You may be asked the company name for the collection.

Raffles City Tower ID registration

TAP and GO with your ID (Repeat collection)

Once you register your ID, you can access from two entrances from Raffles City Shopping Mall or Main Lobby with your registered ID. You can access within 6 months from the last visit.

Raffles City Tower entrance

Left: Gate at Main Lobby of Raffles City Tower Right: Gate at Raffles City Shopping Mall

■ International Delivery

DestinationRateFree ShippingServiceDelivery TimeTracking
Malaysia S$10.00 S$100 & above SingPost Standard Airmail 4 - 8 days Included
Brunei S$15.00 S$160 & above SingPost Standard Airmail 5 - 8 days Included
Thailand, Indonesia S$15.00 S$160 & above SingPost Standard Airmail 5 - 6 days Included
Europe S$35.00 S$160 & above SingPost Standard Airmail 4 - 6 days Included
USA S$35.00 S$160 & above SingPost Standard Airmail 6 - 8 days Included
Australia S$35.00 S$200 & above SingPost Standard Airmail 4 - 6 days Included
New Zealand S$40.00 S$200 & above SingPost Standard Airmail 6 - 10 days Included

Please note that international orders may be subject to additional customs fees and duties. We will not be responsible for any taxes, duty, confiscations and any other further additional charges that may be implemented by the laws & regulations of destination country.

Customers in Thailand

In the case that PayPal does not complete your payment, please let us know. We will send you a payment link via email.

If you wish to ship to other countries, please contact us.

Payment

You can choose the payment method from below

Online Credit Card Payment

You can use major credit card via paypal for the easiest transaction.

Website will redirect to Paypal transaction page once you confirm your order. (See how to order) The name of payment request company via PayPal will be "Romis" and it won't show any shop name. lovelovenotes.com.

Paypal If you have paypal account, you can login to paypal after confirming your order. The name of payment request company via PayPal will be "Romis", and it won't show any shop name.
Cash on Delivery

Available in Singapore ONLY. Cash on Delivery will deliver your order and you can directly pay to the courier when you receive the goods. Please note that only cash payment will be accepted.

COD Handling Charge: S$2.00

COD is only available for ordered customer. Please note that in the case nobody receive the goods, the order will be canceled.

Bank Transfer

Please transfer your order amount within 5 days. Item(s) will be shipped after we confirm your payment.

Bank Account Information
OCBC Bank
Account Name: Romis Business Consultants & Partners Pte. Ltd.
Current Account: 687 346981 001
Bank Code: 7339

Pay on Pickup

When you wish to pick up your order at collection point in Raffles City Tower (City Hall), (See How to collect your order) you can directly pay to us. Only cash payment is acceptable. (Sorry, we cannot accept NETS or Credit Card at the reception)

Return and Replacement

We're taking great care of our product quality and condition as well as our delivery operation however, in the case you receive an 'incorrect product from your order' or 'defective item', please contact us within 7 days after you receive the product. We will accept the return and replacement in conditions below.

1. The product has not been opened or used. (taken out of its plastic wrap or box)

2. The product is in its original condition without any missing part. (including packaging)

Please read our Return & Replacement policy.