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Shipping Information

Our cut-off time is 23:59 everyday

Option Delivery
Next Day Delivery
14:00 to 18:00
18:00 to 21:00
Cash on Delivery/ PopStation/
SingPost Registered Article
2 to 3 business days

If you prefer to receive on a specific date, please indicate in a comment box during checkout.

Collect @ City Hall

Self collection at our Raffles City Tower (250 North Bridge Rd. 14th floor) pickup point is also welcome.
Pickup Time: 9:00 - 18:00 Weekdays (except Public Holidays)
We will send you email notification once it's ready to pickup within 48 hours.

Our Pickup Point Information

Collect @ PopStation

Choose your convenient location and collect it 24/7. Once the parcel is arrived to your selected PopStation, you will be notified by SMS/E-mail.

Find Popstation

International Shipping

For international shipping and more details, please see our shipping information page.

Shipping Information

Payment Options

You can use major credit card via PayPal for the easiest transaction (PayPal account is not necessary). If you wish to pay when you receive your item, please select Ninja Van and "Cash on delivery" for your payment option.

Credit Card You will redirect to PayPal payment transaction page after order confirmation. Choose "Checkout as a guest" if you don't have PayPal account.
PayPal If you have PayPal account, you can login to PayPal after order confirmation.
Cash on Delivery Available in Singapore ONLY. Please select Cash on Delivery and you can pay directly to the delivery person. S$4.00 handling charge applicable.
Bank Transfer Please transfer within 5 days after the order confirmation. We will ship your order immediately once we confirm the payment.
OCBC Bank
Account Name: Romis Business Consultants & Partners Pte. Ltd.
Current Account: 687 346981 001
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Shipping & Payment Info

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Delivery

lovelovenotes.com offers a quick delivery without knowing anybody what the order contains. We take care of your privacy at our first priority.

■ Delivery charge in Singapore

Order total Fee Tracking
S$80.00 and above free delivery
(Delivery by Courier, SingPost, POPStation, Cash on Delivery)
Included
Below S$80.00 Courier Delivery S$8.00

Self-collect @ POPStation S$8.00

Self-collect @ Central Area

Cash on Delivery S$10.00 (Cash / PayNow / PayLah!)

SingPost Registered Mail S$3.88

Included

■ Delivery Options

FREE DELIVERY, if order above S$80 !

Delivery Option Fee Delivery Time
Same Day Delivery S$8.00 Subject to availability
Courier Delivery S$8.00 Fix delivery date, 1 to 3 days
Self-collect @ Cecil St Free 1 to 2 Business Days
Self-collect @ POPStation S$8.00 3 to 5 Business Days
Cash On Delivery S$10.00 1 to 3 Business Days
SingPost Registered Mail S$3.88 3 to 5 Business Days
SingPost Normal Mail S$3.88 3 to 5 Business Days

Note: There may be unexpected shipping delays caused by circumstances beyond our courier service's control such as severe weather, peak season, etc. Any question about delivery? Please see FAQ about Delivery

 

■ Our Shipping Operation

Order Date Cut-off Time Shipping Arrangement
Everyday We are flexible! On the day or next day of the order

Self-Pickup @ POPStation

■ Collect @POPStation 24/7

popstation
POPSation Singapore image

POPStation (Pick Own Parcel Station) is a delivery locker provided by Singapore Post, which located over 150 locations in Singapore and accessible 24/7!

You can choose your convenient location and collect 24 hours a day/ 7 days a week (some POPStation have operation hours). Once it's arrived to your chosen POPStation, you will be notified by SMS/E-mail from POPStation.

See how to collect your parcel at POPStation.

How to work POPStation

1. Select Location

Shop online with us and select POPStation for shipping method. Please tell us a POPstation location as your preferred delivery address and choose the one most convenient for you in a comment box during checkout.

Find Your POPStation

POPStation map

2. Receive Notification

You will receive a SMS and Email notification once the parcel is delivered to your POPStation and you can pop down to collect it anytime at your own convenience. It's free and it's secure. Also you will be able to track your parcel from a tracing number. (We drop your parcel at our convenience POPStation, and it collected and delivery to your chosen POPStation by SingPost)

Track your parcel

POPStation Notification

3. Collect your parcel

Go to your chosen POPStation to collect your parcel.

POPStation touch panel

Select "Collect My Parcel” at your chosen POPStation. Then key in collection PIN or Scan QR code, and then enter the Locker number. The door will automatically open! You can collect your parcel now.

*Note: You will have 5 days from the time you receive the sms/email notification or the Delivery Advice to collect your parcel from the designated POPStation. If you fail to collect your parcel within 5 days of receiving a notification, your parcel will be sent to the post office at Paya Lebar.

Any question about POPStation? Please see FAQ about POPStation

 

Self-Pickup @ Collection point

*Temporally closed

You're welcome to choose a pickup self collection point from Raffles Area (133 Cecil st) and at MRT station of North East Line (Upon request, $80 above only). Payment on pickup by Cash or PayNow / PayLah! are available.

Please note, we can only keep your order for one week after we inform you. If you don't receive any emails from us, please check your junk mail box, otherwise, email or SMS us

Collection Point: Address: Nearest MRT station:
Raffles Area 133 Cecil Street, #05-01A, Keck Seng Tower, Singapore 069535 Telok Ayer 3min
(MRT Station) North East Line MRT (Upon request, Order above $80) North East Line (Purple)
By Car 133 Cecil Street, Keck Seng Tower car park, 5th storey Car park
By Car 24hr Woodleigh MRT / Potong Pasir MRT On the road (WhatApp us +65 9083 4350)

■ Self-Pickup @ Raffles Area *Temporally closed

Pick-up Address: 133 Cecil Street #05-01A, Singapore 069535 (Third party collection point)
Pickup Time: Weekdays 10:00 - 17:30
(Weekends & public holidays: closed)
(Let us know collection timing!)
Nearest MRT station: MRT Line name Walking distance
Telok Ayer Downtown Line (DT18) 3 minute
Tanjong Pagar East West Line (EW15) 4 minute
Raffles Place North South Line (NS26) and East West Line (EW14) 5 minute
Reception

Main Lobby of Keck Seng Tower (No security registration required)

elevator hall

Once you reach to 5th floor, please open the wooden door and look for "White Notes SG Pte Ltd". Staff from the collecting point will be attended to you as pressing the doorbell. Please tell your name and collect your parcel.

Please prepare enough cash for your payment or use PayNow / PayLah! as there's no credit card/NETs device available.

Tips: No registration required at the lobby. No required to show ID. We outsource to the third party for self-collecting operation. Your parcel is completely sealed and the staff will not know it comes from lovelovenotes.com.

■ Self-Pickup by Car (Park and Pickup)

Pick-up Address: 133 Cecil Street #05-01A, Keck Seng Tower car park, Singapore 069535 (Third party collection point)
Pickup Time: Weekdays 10:00 - 17:30
(Weekends & public holidays: closed)
(Let us know collection timing!)
car park

If you pickup by car, it is easy to access to the collecting point from 133 Cecil Street, Keck Seng Tower car park, which entrance is located at the side of the building (enter only from Cecil Street). Please go up to 5th storey and look for the wooden door, you will see the collecting point right after you enter it.

■ SingPost Registered Mail

All registered mail will be delivered to the your letterbox instead of delivery to doorstep. You will receive a SMS notification from SingPost once the parcel is delivered to your letterbox. In the event the parcel cannot fit into the letterbox, SingPost will deliver to doorstep.

We will switch from mail delivery to courier delivery if the parcel exceed standard mail size.

■ International Delivery

Destination Rate Free Shipping Service Delivery Time Tracking
Malaysia S$10.00 S$100 & above SingPost Standard Airmail 4 - 8 days Included
South Korea, Japan S$15.00 S$160 & above SingPost Standard Airmail 5 - 8 days Included
Thailand, Indonesia S$15.00 S$160 & above SingPost Standard Airmail 5 - 6 days Included
Europe S$35.00 S$160 & above SingPost Standard Airmail 4 - 6 days Included
USA S$35.00 S$160 & above SingPost Standard Airmail 6 - 8 days Included
Australia S$35.00 S$200 & above SingPost Standard Airmail 4 - 6 days Included
New Zealand S$40.00 S$200 & above SingPost Standard Airmail 6 - 10 days Included

If you wish to ship to other countries, please contact us.

Please note that international orders may be subject to additional customs fees and duties. We will not be responsible for any taxes, duty, confiscations and any other further additional charges that may be implemented by the laws & regulations of destination country.

Customers in Thailand, Indonesia, Vietnam

In the case that PayPal does not complete your payment, please let us know. We will send you a payment link via email.

(Or you may check how to pay via Paypal without an account)

Payment

You can choose the payment method from below. Any question about payment? Please see FAQ about Payment

 

Online Credit Card Payment

You can use major credit card via paypal for the easiest transaction.

Website will redirect to Paypal transaction page once you confirm your order. (See how to order) The name of payment request company via PayPal will be "Romis" and it won't show any shop name. lovelovenotes.com.

Paypal paypal.pngYou can pay via PayPal without having an account, just choose "PayPal Guest Checkout" or "Pay without a PayPal account".

If you have paypal account, you can login to paypal after confirming your order. The name of payment request company via PayPal will be "Romis", and it won't show any shop name.

(See how to pay via Paypal without an account)

In the case that PayPal does not complete your payment, please contact us. We will send you a payment link via email.

Cash on Delivery cash on deliveryAvailable in Singapore ONLY. Cash on Delivery will deliver your order and you can directly pay to the courier when you receive the goods. Please note that only cash payment will be accepted.

COD Handling Charge: S$2.00

You can directly pay to delivery person by Cash or scan SGQR code upon request.

COD is only available for ordered customer. Please note that in the case nobody receive the goods, the order will be canceled.

Bank Transfer

Please transfer your order amount within 5 days. Item(s) will be shipped after we confirm your payment.

We will email you our bank account information upon receipt of the order

PayNow / PayLah! (Fund transfer)

paynow paylah

You can make payment with QR Code or UEN!

Scan the SGQR code or input the UEN number with mobile banking apps to pay invoice securely, quickly and conveniently. Please input your order number in the Ref/Remarks field.

Recipient Name: Romis UEN: 201211342CLLN

OCBC PayNow and DBS PayLah SGQR

SGQR is supported by Participating Banks :

- DBS / POSB
- OCBC
- HSBC
- UOB
- ICBC
- Citibank
- Maybank
- Standard Chartered
- Bank of China

Pay on Pickup

When you wish to pick up your order, you can choose a collection point from below:

- Raffles Area (133 Cecil Street #05-01A, Singapore 069535)

- Orchard Area (40A Orchard Road, #03-00, MacDonald House, Singapore 238838)

- MRT Station (North East Purple Line (Upon request, Order $80 above only)

- By Car Near Woodleigh MRT / Potong Pasir MRT (WhatApp us +65 9083 4350) (See More detail of the collection points)

You can directly pay by CREDIT CARD/NETS via PayPal before collection, or pay to receptionist by CASH or scan PayNow / PayLah! QR code (UEN: 201211342CLLN)

Return and Replacement

We're taking great care of our product quality and condition as well as our delivery operation however, in the case you receive an 'incorrect product from your order' or 'defective item', please contact us within 7 days after you receive the product. We will accept the return and replacement in conditions below.

1. The product has not been opened or used. (taken out of its plastic wrap or box)

2. The product is in its original condition without any missing part. (including packaging)

Please read our Return & Replacement policy.

Discreet Packing

Discreet packing

Your order will be delivered without known by anybody.

1. Our team will pack your order carefully one by one.

2. We are using a plain plastic envelope (for local) and a plain box (for international) shipping.

3. We do not enclose invoice or receipt.

Please read our Discreet Packing.